Terms of Use
1. Definitions
These Terms of Use ("Terms") constitute a legally binding agreement between you ("User", "you") and Rexalto Inc. ("Company", "we", "us") governing your access to and use of the maesense platform.
The following definitions apply throughout these Terms:
- Platform — the maesense software application accessible via web interface, including all functional modules, updates, and extensions.
- Service — the totality of services provided by the Company through the Platform.
- Account — the User's personal account created upon registration on the Platform.
- Subscription Plan — a set of terms governing the provision of the Service, including available features, usage limits, and pricing.
- User Content — data uploaded or entered by the User into the Platform in the course of using the Service.
- Workspace Core — the review tagging and feedback management module.
- AI Reports — the AI-powered brand visibility analytics module.
2. Service Provider
The Service is provided by:
Rexalto Inc.
- 850 New Burton Road, Suite 201, Kent, DE 19904, United States
- State of incorporation: Delaware
- Email: legal@maesense.com
3. Acceptance of Terms
By creating an Account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not access or use the Service.
If you are using the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such case, "you" and "User" refer to that entity.
Your continued use of the Service after any modifications to these Terms constitutes acceptance of the revised Terms.
4. Service Description
The maesense platform is a B2B SaaS solution for reputation management and analytics, comprising the following core modules:
- Workspace Core — tools for tagging, organizing, and analyzing customer reviews and feedback.
- AI Reports — AI-driven analytical reports evaluating brand visibility and perception.
The Company reserves the right to develop, modify, and enhance the Platform's functionality. Material changes affecting the terms of your current Subscription Plan will be communicated at least 15 calendar days in advance.
5. Registration and Account
To use the Service, you must create an Account. During registration, you agree to:
- provide accurate and current information (name, email address, company name, country, company address, role);
- keep your registration information up to date;
- maintain the confidentiality of your login credentials.
Authentication is available via email and password, as well as through third-party providers (Google, GitHub, Yandex).
You are solely responsible for all activities conducted through your Account. If you become aware of any unauthorized access to your Account, you must notify the Company immediately at legal@maesense.com.
The Company reserves the right to suspend or terminate an Account in the event of a breach of these Terms.
6. Subscription Plans and Payment
Access to the Service is provided on a paid basis in accordance with the selected Subscription Plan. Current plans and pricing are published on the Platform.
6.1. Payment Models
- Subscription — recurring monthly payment for access to the Service under the selected Subscription Plan.
- One-time payment — a single payment for specific services or reports.
- Usage-based component — charges based on the actual volume of messages and tags processed during a billing period.
6.2. Currency and Payment Processing
Payments are accepted in US Dollars (USD) and Euros (EUR). All payments are processed through Stripe. The Company does not store your payment card data — it is processed and stored exclusively by Stripe in accordance with PCI DSS standards.
6.3. Billing Terms
Subscriptions are billed in advance for the upcoming billing period. If payment is not received, the Company may suspend access to the Service until payment is made. Refunds for unused portions of a subscription period are not provided, except as required by applicable law.
The Company may modify Subscription Plan pricing upon at least 30 calendar days' notice before the start of a new billing period.
7. User Obligations
You agree to:
- use the Service solely for lawful purposes and in accordance with these Terms;
- not infringe upon the rights of third parties when using the Service;
- not attempt to gain unauthorized access to the Platform, other accounts, servers, or networks;
- not reverse engineer, decompile, or disassemble any part of the Platform software;
- not use automated means (bots, scripts, crawlers) to access the Service without the Company's prior written consent;
- not upload malicious software to the Platform;
- not resell, sublicense, or transfer access to the Service to third parties without the Company's consent;
- comply with all applicable laws and regulations.
8. Intellectual Property
All rights in and to the Platform, including software, design, interfaces, logos, trademarks, text, graphics, and other materials, are owned by the Company or its licensors and are protected by intellectual property laws.
Use of the Service does not grant you any rights to the Company's intellectual property, except for a limited, non-exclusive, non-transferable, revocable right to use the Platform in accordance with these Terms.
User Content remains the property of the User. By uploading Content to the Platform, you grant the Company a non-exclusive, worldwide license to process such Content solely for the purpose of providing the Service.
9. Limitation of Liability
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL;
- THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU DURING THE 3 (THREE) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM;
- THE COMPANY SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF THIRD PARTIES, INCLUDING PAYMENT PROCESSORS AND AUTHENTICATION PROVIDERS.
10. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
11. Termination
11.1. Termination by User
You may discontinue use of the Service and delete your Account at any time through the Platform settings or by sending a request to legal@maesense.com. A paid subscription remains active until the end of the current billing period.
11.2. Termination by Company
The Company may suspend or terminate your access to the Service if:
- you breach these Terms;
- payment is overdue for more than 15 calendar days;
- you use the Service for unlawful purposes;
- required by applicable law or regulation.
11.3. Effect of Termination
Upon Account termination, the Company will retain your User Content for 30 calendar days, after which it will be permanently deleted. You may request an export of your data prior to deletion.
Sections 8, 9, 10, and 12 survive termination of these Terms.
12. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions.
The parties agree to first attempt to resolve any dispute arising out of or relating to these Terms through good-faith negotiations. If a dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.
13. General Provisions
The Company may update these Terms from time to time. The current version will be posted on the Platform with the date of last revision. Material changes will be communicated via email or through the Platform interface at least 15 calendar days before taking effect.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms constitute the entire agreement between you and the Company regarding the use of the Service and supersede all prior understandings on this subject.
The Company's failure to enforce any provision of these Terms shall not constitute a waiver of its right to do so in the future.
You may not assign or transfer your rights or obligations under these Terms without the Company's prior written consent. The Company may assign its rights and obligations without restriction.
14. Contact
For questions regarding these Terms:
- Legal inquiries: legal@maesense.com
- Billing inquiries: billing@maesense.com
Rexalto Inc.
850 New Burton Road, Suite 201
Kent, DE 19904, United States