Help Center
Find onboarding materials, process guides, and quick answers.
AI Visibility Report
How to launch a run, interpret metrics, and turn insights into actions.
Billing and Access
How plans, invoices, payments, product access, and report unlocks work.
Browser extension for Brand Analytics
Collect messages from a Brand Analytics feed, tag them in maesense and return sentiment and tags to the same feed.
Combined tagging session export
Export multiple compatible tagging sessions into one file.
Lot acceptance
How a lot is accepted or not by an ISO 2859-1 plan, what AQL and the inspection level mean, what happens to a lot that is not accepted, and how an executor's inspection gets stricter or lighter.
Messages and Monitoring
How to work with all messages, focused monitoring feeds, filters, and datasets.
Quality checks
How to check tagging quality on a random sample, review it with the keyboard, decide on lots and read the intervals in the report.
Roles and permissions
What the owner, editors, labelers, reviewers and viewers can do, how to narrow a role for one brand, and how to transfer ownership.
Settings and Administration
How to manage brands, upload formats, data streams, and team access.
Tagging workbench
How to review messages, filter them, fix labels one by one or in bulk, and save.